Completed Orders

The "Completed Orders" section within the My Business Hub App provides a clear, daily snapshot of all fulfilled orders. This feature is essential for tracking daily sales, reviewing transaction details, and performing key post-purchase actions like printing receipts or managing test orders.

Open the My Business Hub (MBH) App.

• Tap the hamburger icon (☰) in the top-left corner.
• Select Reports
• Choose the Store.
• Choose Completed Orders.

Upon opening the My Business Hub App and navigating to the Completed Orders section, you will see a list of all orders marked as completed or fulfilled for the current day.

Here is a sample view of what the screen looks like and the key information displayed:

Key Elements on the Screen:

1. Calendar Icon: Use this to filter and view completed orders for any specific day in the past.
2. Order List: The main list displays a summary of each completed order.
3. Printer Icon: Located in the top-right corner, this allows you to print a full report of the filtered orders.
4. Individual Order Information: For each order in the list, you can see:

• Store/Logo: The logo associated with the order platform
• Order Type: Such as Delivery, In-Store, Pickup, or Restaurant.
• Customer Address: The delivery or billing address.
• Time: The time the order was completed.
• Amount: The total value of the order.
• Payment Mode: How the customer paid (Card or Cash).

Viewing Detailed Order Information & Taking Action

To get more details on any specific order, simply tap on it from the list.

The detailed order view will show you the complete breakdown of the items purchased, customer information, and precise payment details. More importantly, this is where you can perform several actions based on the order type.

Available actions may include:

• Cancel and Refund 

• Print (Individual Receipt/Invoice) 

• Ban (Customer) 

• On the Way 

• Void Order

Note: The options available (e.g., Cancel, Ban, On the Way) are dynamically displayed depending on whether the order was a Delivery, In-Store, Pickup, or Restaurant order.

The Void Order is a critical feature for maintaining accurate financial records. It allows you to invalidate a completed order, effectively removing it from your sales revenue and daily completed order reports. This is primarily used for correcting errors or removing test transactions, Training orders, Item No Longer Needed and much more.

When you void an order, the system performs two key actions:

1. Removes Revenue: The order's value is subtracted from your total revenue, ensuring your financial reports reflect actual income.
2. Relocates the Order: The voided order is moved from the "Completed Orders" list to the "Unfulfilled" section under "Reports".

Important: Voiding is intended for orders that should not have been processed in the first place, such as test orders or mistaken transactions. It is different from a "Refund," which is for returning funds to a customer for a legitimate order.