Order

Orders "Current"

What This Feature Does

Displays all orders from multiple platforms in one dashboard.
Categorises orders into Delivery, Pickup, and In-Store.
Notifies customers of status updates via Order Tracking Page, SMS, and Email.
Provides order management actions such as Accept, Reject, Print, Cancel, Send SMS, Assign Drivers, and Complete Orders.
Supports Pay by QR for faster and flexible payments.

Where to Find the Feature

Open the My Business Hub App on your smartphone.
From the main dashboard, select Open Orders or you can click on the hamburger icon (☰) in the top-left corner and select Orders.
Current: Orders received and awaiting action (Accept/Reject)

On the Orders screen, choose the Current tab.
Look for any flashing orders – these are new, unaccepted orders that require your attention.
Click on a flashing order or swipe left to accept it. Once accepted, you can view full details, including:
Delivery address (for delivery orders)
Customer name, contact number & email address
Order ID, number, and date/time
Items ordered
Ordered platform (e.g., Foodhub app, website)
Order taken by staff member
Estimated completion time
From here, you can take the following actions:
Print Receipt for the kitchen or records.
Send a Late Text SMS if there’s a delay (note: this incurs SMS charge).
Cancel an Order (with a required reason).
Pay by Link or QR Code for easy digital payments.
Tap to Pay on iPhone/Android
Track Pay by Link to confirm payment status.
Ban a Customer if necessary.
You may also place a test order within this section to familiarise yourself with how the My Business Hub App order flow works.
Locate the ellipsis icon (⋯) in the top-right corner of the screen. Click it and select the "Filter" option to narrow down orders based on their Mode and Type.
To view your Pre-Orders, click the yellow banner at the bottom of the page or select "Pre-Orders" from the ellipse icon (⋯) menu.

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Last update September 9, 2026