How to Add and Manage Categories in the My Takeaway App

Adding a New Category

To add a category, you first need to open the menu section in the app.

1. Open the My Takeaway app on your smartphone.
2. Tap the “Hamburger” menu (≡) in the top left corner.
3. Select Menu to see your list of categories.
4. Tap Add Category.
5. Enter the category name (for example Pizzas or Beverages).
6. Tap Save.

Result: Your new category will appear straight away in both EPOS and on your customer ordering platforms.

Best Practice: Use clear, simple names so customers can quickly find what they want.

You can control if and when customers see a category. Availability options are:

• Available (Green icon)
  The category and its items are visible and can be ordered as normal.
• Unavailable Today (Grey icon)
  The category is hidden for the rest of the current day. It will show again automatically tomorrow.
• Unavailable Until (Grey icon with date option)
  Set a date and time when the category will show again.
  Best Practice: Use this for holiday closures, seasonal menus, or planned breaks.
• Sold Out (Red icon)
  The category is hidden until you make it available again.
  Use this when stock for the whole category has run out.

You can make changes to categories at any time to keep your menu up to date.

• Rename a category
  1. Go to the Menu screen.
  2. Select the category you want to change.
  3. Tap Edit.
  4. Enter the new name.
  5. Tap Save.
     Result: The new name shows instantly in EPOS and on your customer ordering platforms.
• Reorder categories
  1. Go to Sort Categories.
  2. Tap the “Hamburger” menu (≡).
  3. Hold the “Drag” icon (⋮⋮) next to the category.
  4. Move it up or down into position.
  5. Release to confirm.
     Result: The new order updates across EPOS and customer apps straight away.
• Add descriptions
  You can enter a short description when creating or editing a category.
  Best Practice: Use this for categories like Meal Deals or Weekend Specials so customers know what to expect.
• Hide without deleting
  If you want to remove a category from customer view but keep it for staff, update the category’s availability (see Category Availability).
• Deleting categories
  Important: If you delete a category, all items inside it will also be deleted. To avoid losing work, set the category to Unavailable if you only need to hide it temporarily.

Any changes made in the My Takeaway app or in EPOS are automatically linked.

• If you rename, reorder, or hide a category in My Takeaway, the update appears instantly in EPOS.
• If you make a change in EPOS, the update appears instantly in the customer ordering app and website.

Result: You only need to update your menu once, and it stays consistent everywhere.

• Number of categories
  There is no strict limit on how many categories you can create.
  Best Practice: Keep your menu simple. Too many categories can confuse customers and reduce orders.
• Duplicating categories
  Categories cannot currently be duplicated. You will need to create a new one and add items manually.
• Visibility and control
  Categories appear to customers as soon as you save them. If you want to control visibility, always use the Availability settings.