How to Manage Discounts in the My Takeaway App

The Discount feature allows you to:

• Configure discounts as an amount or percentage
• Apply discounts to Delivery, Collection, or Both order types.
• Set conditions such as a minimum order value, expiry dates & days of the week.
• Control which platforms (Website, App, or Both) the discount is applied to.
• Restrict discounts to first-time customers only if required.
• Schedule discounts, i.e. specific times of the day

1. Open the My Takeaway app on your smartphone.
2. Tap the “Hamburger” menu (≡) in the top left corner.
3. Select Promotions → Discounts.
4. Tap the “+” (plus) icon to create a new discount.
5. Complete the setup fields:
   • Discount Active – enable or disable the discount.
   • Discount Type – choose Amount (enter number) or Percentage (enter %).
   • Minimum Order – set the minimum order value required.
   • Expiry Date – set an end date, or leave empty to run until disabled.
   • Discount Between – set the time range for the discount.
   • Order Type – choose Both, Delivery, or Collection.
   • Select Platform – choose App, Website, or Both.
   • First-Time Users Only – Yes = applies only to new customers, No = applies to all.
   • Days – choose which days of the week the discount applies.
6. Tap Save to confirm.

Result: Your discount will now apply to eligible orders based on the conditions you set.

Best Practice: Always set a clear expiry date and minimum order value to avoid misuse of discounts.

• Edit a discount – Open the discount, tap Edit, update details (amount, expiry, days, etc.), and tap Save.
• Deactivate a discount – Switch Discount Active to off if you want to pause a discount without deleting it.
• Delete a discount – Remove it permanently if it’s no longer needed.

• Multiple discounts
  You can create more than one discount with different conditions.
• Scheduled hours
  Use the Discount Between option to run discounts only at certain times of the day.
• No expiry set
  If no expiry date is entered, the discount will remain active until you disable or delete it.
• First-time users
  Turn on First-Time User Only if you want the discount to apply only to new customers.
• Stacking discounts
  Customers can only apply one discount per order.